Your Step-by-Step Guide to Free Food Deliveries
If free food delivery is part of your Medicare Advantage or Medicaid plan, getting started with Pyx Health is simpler than most expect.
This step-by-step guide covers what to prepare, how eligibility is checked, and exactly what to expect once your first box is on the way.
It’s a genuine benefit built into your coverage — no cost, no store trips, and you’re never asked to pay to confirm your eligibility.
Step 1: Prepare Your Information
Before you start, gather a few basic details. Having them on hand makes the whole process fast — most people finish in just a couple of minutes.
| What you’ll need | Why |
|---|---|
| Health plan name | To check if your plan participates |
| Member ID | To match your specific coverage |
| ZIP code | To confirm delivery in your area |
| Date of birth | To verify your identity |
Good news: your Social Security number is typically not required, and the process is built to protect your privacy at every step.
Step 2: Review Your Eligibility
Next, your details are checked through the Pyx Health platform, which confirms whether your provider participates and what your plan includes. It’s a quick, secure verification.
Prefer to talk to a person? You can also get help by phone at 1-855-499-4777 (TTY: 711), Monday to Friday, 8AM–8PM. A representative can walk you through your options.
Either way, checking is free — and you should never be asked to pay to confirm a benefit that’s part of your plan.
Step 3: Confirm Your Delivery Address
Once you’re approved, you’ll confirm where your boxes should go. Your delivery address can be different from the one on file with your plan, which helps if you’ve moved or want deliveries elsewhere.
If your area isn’t covered yet, you may be able to join a waitlist. Coverage keeps expanding, so it’s worth checking even if you’re not sure your region qualifies.
Step 4: Download the App (Optional)
The Pyx Health app is optional, but it puts a lot of useful tools in one place. It’s a simple way to manage your benefit and discover more support.
- Find a doctor near you
- Transportation resources
- Community food programs
- Wellness content and recipes
- Access to a care coordinator
Step 5: What to Expect
| Stage | Typical timing |
|---|---|
| Eligibility review | Immediate |
| Confirmation | 1–3 days |
| First delivery | 7–14 days |
| Ongoing boxes | Monthly, automatic |
After your first box, deliveries continue automatically each month — no reordering, no fees, just healthy food arriving on schedule.
Frequently Asked Questions
What is the Pyx Health food benefit?
It’s a program that helps eligible Medicare Advantage, Medicaid and DSNP members receive free grocery boxes and member resources through their health plan.
How much does it cost?
For members who qualify, the benefit is available at $0 out of pocket. The food and delivery are covered by your plan — there’s nothing to pay.
Who is eligible?
Generally people enrolled in a participating Medicare Advantage, Medicaid or DSNP plan. Eligibility varies by provider and state, so a quick check is the best way to confirm.
Do I need to switch plans?
No. This benefit is often already built into existing coverage. You don’t have to change plans to use it.
What documents do I need?
Usually your health plan name, member ID, ZIP code and date of birth. Your Social Security number is typically not required.
How long until my first delivery?
After approval, the first box usually arrives within 7–14 days, then deliveries continue automatically each month.
Can I get help by phone?
Yes. You can call 1-855-499-4777 (TTY: 711), Monday to Friday, 8AM–8PM, for help with your eligibility and setup.
Do I have to pick up the food?
No. Boxes are shipped directly to the address you confirm — there’s no store trip or pickup required.
What if my area isn’t covered?
You may be able to join a waitlist. Coverage is expanding, so it’s worth checking even if you’re unsure your region qualifies yet.
Where do I check my eligibility?
Always through the official Pyx Health website. Checking is free, and you should never be charged to confirm a plan benefit.
Important: this content is informational only. Benefits, eligibility and availability are determined solely by Pyx Health and your health plan (Medicare Advantage, Medicaid or DSNP). Checking your eligibility is always free — we do not process enrollments or collect any payment.
Have your plan details ready, run the quick eligibility check, and see whether free monthly food deliveries are part of your coverage.
